Terms of Service

Last Updated: August 2026

Welcome to Puretè. These Terms of Service govern your use of our website and the purchase of products through our online store.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

1. About Puretè

Puretè is an online store offering skincare, haircare, body-care, and beauty products.

Throughout these Terms, the terms “Puretè,” “we,” “us,” and “our” refer to Puretè. The terms “you” and “customer” refer to any person accessing our website or placing an order through it.

2. Use of Our Website

By using this website, you agree that:

• You will provide accurate and complete information when placing an order.

• You will not use the website for any unlawful or unauthorized purpose.

• You will not attempt to interfere with the operation or security of the website.

• You will not reproduce, copy, distribute, or commercially exploit any content from our website without our written permission.

• You will not submit false, misleading, or fraudulent information.

We reserve the right to refuse or cancel orders that we reasonably believe are fraudulent, unauthorized, or placed in violation of these Terms.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate and up to date.

However, minor differences may occur between the actual product and its website image due to:

• Screen settings and display differences.

• Product packaging updates.

• Manufacturer changes.

• Photography and lighting conditions.

Product availability may change without prior notice.

4. Product Usage

Our products should always be used according to the instructions provided on the product packaging or accompanying materials.

Customers are responsible for checking the product ingredients and usage instructions before use and ensuring that the product is suitable for their individual needs.

Puretè does not guarantee that a product will produce specific results for every customer, as individual results may vary.

If you experience irritation, discomfort, or an adverse reaction, discontinue use and seek appropriate professional advice where necessary.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, phone, WhatsApp, or another available communication method.

An order is considered accepted once it has been confirmed by Puretè.

We reserve the right to cancel or refuse an order in cases including, but not limited to:

• Product availability issues.

• Incorrect pricing or product information.

• Incomplete or incorrect customer information.

• Suspected fraudulent activity.

• Technical errors affecting the order.

If we cancel an order that has already been paid for, the applicable amount will be refunded through the appropriate payment method.

6. Prices and Payments

All product prices displayed on the website are stated in Egyptian Pounds (EGP) unless otherwise indicated.

Prices may be changed at any time without prior notice.

However, any confirmed order will generally be charged according to the price displayed at the time the order was placed, unless the order is cancelled due to an obvious pricing or technical error.

Available payment methods may include Cash on Delivery and online payment methods provided through our payment partners.

7. Shipping and Delivery

We aim to process and deliver orders within the estimated delivery time shown on the website or communicated by our customer service team.

Delivery times may vary depending on:

• Delivery location.

• Order volume.

• Product availability.

• Courier delays.

• Public holidays or exceptional circumstances.

Puretè is not responsible for delays caused by circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery information, including their name, phone number, address, and any other information required for successful delivery.

8. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Please review that policy before placing an order.

Products that have been opened or used may not be eligible for return due to hygiene and safety considerations, except where the product is defective, damaged, or incorrectly supplied.

9. Promotions and Discounts

From time to time, Puretè may offer discounts, promotional codes, bundles, gifts, or other special offers.

Each promotion may have its own terms and conditions, including:

• Validity period.

• Eligible products.

• Minimum order value.

• Usage limits.

• Availability restrictions.

Promotions cannot be combined unless explicitly stated otherwise.

Puretè reserves the right to modify or end a promotion in accordance with its stated terms.

10. Intellectual Property

All content available on the Puretè website, including but not limited to:

• Logos.

• Brand names.

• Product images.

• Graphics.

• Text.

• Website design.

• Videos.

• Icons.

• Page layouts.

is owned by or licensed to Puretè and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

11. User Reviews and Content

If the website allows customers to submit reviews, comments, images, or other content, you agree that the content you submit:

• Is truthful and not misleading.

• Does not violate any law.

• Does not infringe the rights of another person or business.

• Does not contain offensive, abusive, or inappropriate material.

• Does not contain malicious software or harmful code.

By submitting content to our website, you grant Puretè permission to display and use that content for legitimate business and marketing purposes, subject to applicable law.

Puretè reserves the right to remove content that violates these Terms or is otherwise inappropriate.

12. Third-Party Services

Our website may use third-party services, including payment providers, shipping companies, analytics services, advertising platforms, and other technology providers.

Your use of third-party services may be subject to the terms and privacy policies of those third parties.

Puretè is not responsible for the policies or practices of independent third-party providers.

13. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

• Available without interruption.

• Free from errors.

• Free from technical issues.

• Completely secure from all possible threats.

We may temporarily suspend or modify the website for maintenance, updates, technical reasons, or other operational purposes.

14. Limitation of Liability

To the extent permitted by applicable law, Puretè will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any legal rights or consumer protections that cannot legally be excluded or limited under applicable law.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

16. Changes to These Terms

Puretè may update or modify these Terms of Service from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after changes are posted means that you accept the updated Terms.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws and regulations of the Arab Republic of Egypt.

Any dispute arising in connection with these Terms or your use of the website shall be handled in accordance with the applicable laws and competent authorities in Egypt.

18. Contact Us

If you have any questions about these Terms of Service, please contact us:

Puretè
Phone / WhatsApp: 01515257786
Email: admin@purete-eg.com
Website: purete-eg.com