Shipping Policy

Last Updated: August 2026

At Puretè, we work to make sure your order reaches you safely and as quickly as possible.

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our website.

1. Order Processing

Orders are processed after they are successfully placed and confirmed.

Our team may contact you by phone or WhatsApp to confirm your order and delivery details when necessary.

Orders are normally prepared for shipment within 1–2 business days after confirmation.

Orders placed during weekends, public holidays, or promotional periods may require additional processing time.

2. Delivery Time

Estimated delivery time may vary depending on your delivery location and courier availability.

Typical delivery times are:

• Cairo & Giza: 1–3 business days.

• Other governorates: 2–5 business days.

• Remote areas: Delivery may require additional time.

Delivery estimates are not guaranteed and may be affected by courier delays, public holidays, weather conditions, high order volumes, or other circumstances beyond our control.

3. Shipping Fees

Shipping fees are calculated according to the delivery location and the applicable shipping rate at the time of placing the order.

The applicable shipping fee will be displayed or communicated to you before your order is confirmed.

From time to time, Puretè may offer:

• Free shipping promotions.

• Discounted shipping.

• Free shipping above a specific order value.

Such offers may have their own terms and validity periods.

4. Delivery Address

Customers are responsible for providing accurate delivery information, including:

• Full name.

• Mobile phone number.

• Governorate.

• City or area.

• Street name.

• Building and apartment number, when applicable.

• Any additional delivery instructions.

Puretè is not responsible for delays or additional delivery costs caused by incorrect, incomplete, or inaccurate information provided by the customer.

5. Contact During Delivery

The courier may contact you using the phone number provided with your order.

Please make sure that your phone is available during the expected delivery period.

If the courier cannot reach you, the delivery may be rescheduled or the order may be returned to Puretè.

Additional delivery charges may apply for repeated delivery attempts when the failure to deliver is caused by incorrect customer information, unavailability, or refusal to receive the order.

6. Cash on Delivery

If Cash on Delivery is available for your order, payment will be collected by the courier upon delivery.

Please ensure that the required amount is available when your order arrives.

7. Online Payment

For orders paid online, your order will be processed after successful payment confirmation.

If a payment is completed but the order cannot be fulfilled due to product availability or another issue on our side, the applicable amount will be refunded according to our Return & Refund Policy.

8. Tracking Your Order

When tracking information is available, Puretè or the shipping provider may provide you with the relevant tracking details.

Tracking availability may vary depending on the courier used for your order.

9. Delayed Orders

While we do our best to meet the estimated delivery times, delays may occasionally occur due to circumstances outside our control, including:

• Courier operational issues.

• High order volumes.

• Public holidays.

• Severe weather conditions.

• Incorrect or incomplete delivery information.

• Unexpected logistical or technical issues.

If your order is significantly delayed, please contact our customer service team so we can assist you.

10. Damaged Orders

Please inspect your package when you receive it.

If your order arrives visibly damaged, please contact Puretè as soon as possible and provide:

• Your order number.

• Photos of the package.

• Photos of the damaged product.

• A description of the issue.

We will review the case and assist you according to our Return & Refund Policy.

11. Missing or Incorrect Items

If your order is missing an item or contains an incorrect product, please contact us as soon as possible after delivery.

Please provide your order number and, where applicable, photos of the received items and packaging.

After reviewing the issue, we may arrange a replacement, missing-item shipment, or another appropriate solution.

12. Refused or Undeliverable Orders

If an order is refused or cannot be delivered because of incorrect contact or address information, repeated unsuccessful delivery attempts, or the customer's inability or unwillingness to receive the order, the order may be returned to Puretè.

Any refund or re-shipping arrangement will be handled according to the circumstances of the order and our Return & Refund Policy.

13. International Shipping

Unless explicitly stated otherwise on the website, Puretè currently ships orders within Egypt only.

International shipping availability may be introduced in the future and will be subject to separate shipping rates, delivery times, and applicable customs or import requirements.

14. Contact Us

If you have any questions about shipping or the status of your order, please contact us:

Puretè
Phone / WhatsApp: 01515257786
Email: admin@purete-eg.com
Website: purete-eg.com